At nexoovia, your satisfaction is our priority.
If you experience any issue with your order, please contact us immediately — we are committed to resolving it quickly and efficiently.

Return Eligibility

We accept returns only under the following conditions:

• The item arrives damaged, defective, or incorrect.
• You contact us within 10 days of receiving your order.
• The product must be unused, in perfect condition, and returned in its original packaging.

Non-Returnable Items

For hygiene and quality control reasons, certain items cannot be returned or exchanged unless they arrive damaged or defective.
Please carefully review your order before completing your purchase.

Return Procedure

To request a return, please contact us with:

• Your order number
• A clear photo showing the issue

Once your request is reviewed and approved, we will provide you with detailed return instructions.

• If the issue is confirmed, a replacement will be sent free of charge.
• We do not offer exchanges.

Refunds

If applicable, refunds will be processed within 7-14 business days after we receive and inspect the returned item.