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Shipping policy

Shipping Policy

Last Updated: July 16, 2026

At Nexovia, we provide fast, secure, and fully insured shipping for our premium smart home appliances and essentials. We are pleased to offer Free Standard Shipping on all orders within our covered regions, with no minimum purchase required.

1. Order Processing and Handling

  • Order Cut-off Time: 5:00 PM (EST) / 10:00 PM (GMT), Monday through Friday.

  • Handling Time: All orders are processed and dispatched within 1–2 business days (Monday–Friday). Orders placed after the cut-off time or on weekends/holidays will begin processing the next business day.

  • Order Confirmation: You will receive an email confirmation immediately after your purchase is completed.

  • Tracking Information: A tracking number will be sent to your email address within 24 hours of the package leaving our distribution center.

2. Shipping & Transit Estimates

For all eligible regions, we provide Free Standard Shipping ($0.00 / £0.00) straight to your doorstep.

Region Shipping Cost Estimated Transit Time Total Delivery Time (Handling + Transit)
United States Free ($0.00) 2–7 Business Days 3–9 Business Days
United Kingdom Free (£0.00) 2–7 Business Days 4–9 Business Days
Germany Free (€0.00) 2–7 Business Days 4–9 Business Days

  • Service Area: We ship officially to all 50 U.S. states, the United Kingdom, and Germany.

  • Carrier Delays: While we aim for timely delivery, transit times are estimates and may vary due to carrier delays, customs clearance, weather conditions, or peak seasonal volumes.

3. Shipping Carriers

To ensure your premium appliances arrive in perfect, factory-sealed condition, we partner with reputable global and local carriers including:

  • UK Shipments: Royal Mail, DPD UK, and EVRI.

  • US Shipments: FedEx, UPS, and DHL Express.

  • Germany Shipments: DHL Paket and DPD.

4. Address Accuracy and Delivery Issues

  • Address Verification: Customers are responsible for providing a correct and complete shipping address at checkout. Nexovia is not responsible for orders delivered to an incorrect address provided by the buyer.

  • Missing Packages: If your tracking information shows "Delivered" but you have not received your package, please contact our support team within 7 days of the recorded delivery date.

  • Support Updates: If your tracking status has not updated for more than 10 business days, please reach out to us immediately so we can launch an inquiry with the carrier.

Customer Support

For any questions regarding your shipment, custom quotes, or to check the status of an order, please contact us:

  • Business Name: Nexoovia

  • Email: movementoasis2@gmail.com

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

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